📩
Confirmation Email
Sent once PayPal captures your payment.
Order Tracking
How to follow your printed-to-order package from our studio to your door.
Last updated: September 25, 2026
The Basics
How tracking works
Every item is printed to order, so your order first spends time in production before it ships. Once it is dispatched, we email you a tracking number and the carrier handling your package.
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Shipping Email
Sent when your order leaves production, with the tracking number.
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Live Tracking
Follow the carrier’s updates until delivery.
Step by Step
How to track your package
1
Wait for the shipping email
You’ll receive it once your order clears our 2–5 business day production window.
2
Find your tracking number
It’s included in the shipping confirmation email along with the carrier name (USPS, UPS, or FedEx).
3
Enter it on the carrier’s site
Paste the number into the tracking page of the carrier shown in your email.
4
Watch for delivery
Delivery typically takes 3–5 business days after dispatch.
Timeline
What to expect and when
| Stage | Timing |
|---|---|
| Order confirmation | Immediately after payment |
| Production (printed to order) | 2–5 business days |
| In transit | 3–5 business days |
| Total estimated time | 5–10 business days from order date |
Please note: Business days are Monday – Friday, excluding public holidays. Tracking updates may take 24–48 hours to appear after your shipping email arrives.
Troubleshooting
Tracking problems
⏳
No updates yet
Allow 24–48 hours after your shipping email for the first scan to appear.
❌
Number not found
Double-check you’re using the correct carrier’s website, then wait a day and retry.
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Missing email
Check your spam folder, then email us and we’ll resend your tracking details.
Package shows delivered but not received? Contact us within 7 days of the estimated delivery date. We open a carrier investigation (3–5 business days) and resolve it with a replacement or a full refund.
Need Help
Still can’t find it?
Email [email protected] with your order number and we’ll track it down for you. We reply within 24 business hours, Mon–Fri, 9:00 AM – 6:00 PM ICT.