↩️
Returns Accepted
For both defective and non-defective items within 30 days of delivery.
Returns & Exchanges
Easy Returns & Exchanges within 30 days, with a free prepaid return label.
Last updated: September 25, 2026
The Basics
Our 30-day window
You may request a return or exchange within 30 days of your delivery date. We accept returns for both defective and non-defective items, and we accept direct exchanges.
🔁
Exchanges Accepted
Direct exchanges for a different size or item within 30 days.
Eligibility
Item conditions
To be eligible, items must be unworn, unwashed, in their original packaging, with all tags attached.
Not eligible: items worn, washed, or damaged after delivery, and any request made more than 30 days after the delivery date.
Step by Step
Return process
1
Email us
Send your order number and reason for return to support.
2
Receive your label
We email a free prepaid return label within 1 business day — download and print it.
3
Pack securely
Repack the item in its original packaging with tags attached.
4
Drop off
Leave it at any USPS, UPS, or FedEx location.
5
Refund or exchange
Processed within 2 business days after we inspect the returned item.
Swapping Sizes
Exchange process
1
Email your request
Include your order number and the item or size you want instead.
2
Get a free label
We send a free prepaid return label — download and print it.
3
Ship it back
Return the item to our return address (below).
4
We inspect
Our team checks the returned item’s condition.
5
Replacement sent
Your replacement is produced upon order and shipped within 2 business days; if unavailable, we issue a full refund.
Cancellations
Order cancellation
Because every item is printed to order, cancellations can only be accepted before production begins.
| When you cancel | Outcome |
|---|---|
| Before production begins | Full cancellation and full refund |
| After production has started | Cannot be cancelled — the 30-day return or exchange applies once delivered |
To cancel, email [email protected] with your order number as soon as possible.
Money Back
Refund timeline & shipping
| Stage | Timeframe |
|---|---|
| Inspection & processing | 2 business days after we receive your item |
| Bank / PayPal posting | Additional 3–5 business days |
| Refund method | Back to your original PayPal balance or card |
Free return shipping: For change-of-mind & sizing returns, the return shipping fee is free — we provide a free prepaid return label. The original outbound shipping fee is non-refundable except when an item is defective or the wrong item was sent.
Defective or wrong items: If your item arrives defective or we sent the wrong item, you receive a full refund including the original shipping fee, or a free replacement — your choice.
Send It Here
Return address & contact
Return to
Nguyen Thi Bich Thao
Address
Thon Cong Hoa, Phu Linh, Soc Son, Ha Noi, Vietnam
Email
Please email us first to receive your prepaid label before shipping anything back.